The hotel offers amenities for your comfortable stay and unforgettable experiences
Comfortable Oasis
“The bed was incredibly comfy, and the linens felt luxurious against my skin, ensuring a restful night’s sleep.” view full review
Superb Amenities
“The high-quality bathroom amenities made my shower experience feel like a spa retreat, truly elevating my stay.” view full review
Invigorating Pool
“The indoor swimming pool was perfect for relaxation, with a warm temperature that made it inviting and enjoyable.” view full review
Charming Touches
“I loved how the housekeeper brought around chocolates; it was a good surprise that added a personal touch to our stay.” view full review
General
No smoking on site
Parking
Safe deposit box
24-hour reception
Pets allowed
Security
Luggage storage
Locker room
Lift
Currency exchange
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Sports & Fitness
Water sports
Skiing
Hiking
Cycling
Golf course
Fishing
Guest Parking
Electric kettle
Services
Paid airport shuttle
Valet parking
Pet amenities available
Room service
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink
Dining
In-room breakfast
Restaurant
Bar/ Lounge area
Special diet menus
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Babysitting/Child services
Board games
Children's menu
Spa & Leisure
Indoor swimming pool
Casino
Live entertainment
Sun terrace
Spa & wellness centre
Sauna
Treatment room
Beauty treatment
Back massage
Head massage
Full body massage
Foot massage
Room features
Free Wi-Fi in rooms
Air conditioning
Heating
Mini-bar
Sitting area
Terrace
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
Haldenstrasse 4,
Lucerne,
Switzerland,
6002,
Canton of Lucerne
Map view
Haldenstrasse 4,
Lucerne,
Switzerland,
6002,
Canton of Lucerne
City landmarks
Bridge
Chapel Bridge
740 m
Event hall
Lucerne Culture and Congress Centre
950 m
Museum
Swiss Museum of Transport
1.7
km
Museum
Glacier Garden of Lucerne
680 m
Bahnhofstrasse 11a
Jesuit Church
970 m
Bridge
Spreuer Bridge
1.1
km
Church
Franciscan Church
1.2
km
LucerneSwitzerland
Lake Lucerne
650 m
Museum
The Rosengart Collection
1.0
km
Museum
Alpineum
830 m
LucerneSwitzerland
Old Town Lucerne
810 m
Public Building
Town Hall
740 m
6004 Lucerne
Museggmauer
1.1
km
Museum
Natur-Museum Luzern
1.2
km
Reusssteg 1
Nadelwehr Luzern
940 m
Park
Inseli Park
1.4
km
Museum
Historisches Museum Luzern
1.1
km
Square
Kornmarkt
810 m
Museggmauer
The Nine Towers
1.0
km
Nearby
Square
Lion Monument
450 m
Museum
Bourbaki Panorama
520 m
Church
Church of St. Leodegar
270 m
Museum
Modern Art Museum
530 m
Mall
Nationalquai
70 m
Casino
Grand Casino Luzern
110 m
Haldenstrasse 31
St Mark's Church
130 m
Hertensteinstrasse 30
Matthauskirche
460 m
Square
Schwanenplatz
490 m
Kapellpl. 1a
Saint Peters Church
560 m
Loewenplatz 11
Kunsthalle Luzern
380 m
Restaurants
Jialu National
0 m
Haldenstrasse 4 6006 Lucerne
National
400 m
Haldenstrasse 4 Grand Hotel National
China Shanghai 3
60 m
Haldenstrasse 23
Takrai
70 m
Haldenstrasse 9
Rebstock Restaurant
180 m
St.-Leodegar-Strasse 3 6006 Lucerne
Seecafe
570 m
Haldenstrasse 6 6006 Luzern
Schiff Restaurant Wilhelm Tell
250 m
Landungsbruecke 9 Fixed Anchored at Schweizerhofquai
Yun Nan Tea House
260 m
Loewenstrasse 3
Oliveira's Restaurant Luzern
350 m
Weystrasse 12
Reviews and Ratings
Feedback from previous guests about their experience.
78%
liked the hotel and would stay again
great location
friendly staff
limited dining options
impolite staff member
7.8/10
Very good
Rooms
7.7
Location
9.0
Service
7.5
Dining
7.3
Guest reviews
7.8/10
based on 6 reviews
4.5/5
based on 710 reviews
8.7
8.7/10 based on 573 reviews
#9 of 69 hotels in Lucerne based on Tripadvisor
Herb
United States,
April
2024
9.0/10
I had a memorable stay at the Grand Hotel National. The room had a slight issue with a leaky toilet smell, but it offered a beautiful view from the large windows with balconies. The service was exceptional, with staff going out of their way to make our stay special. The location was ideal, right on Lake Lucerne, allowing us easy access to key sites. The dining experience was relaxing and diverse, offering a mix of buffet and a la carte options. Overall, a great choice for a luxury stay in Lucerne.
Rooms
8.0
The room had a minor issue with a leaky toilet smell, but the view from the large windows with balconies was stunning.
Service
9.0
The staff at the Grand Hotel National were incredible, going above and beyond to ensure our stay was memorable.
Location
10.0
The location is unbeatable, right on Lake Lucerne, making it convenient to explore the town and enjoy the scenic promenade.
Dining
9.0
The dining experience was delightful, offering a peaceful start to the day with a mix of buffet and a la carte options.
Facilities
9.0
The hotel facilities were top-notch, providing everything we needed for a luxury stay in Lucerne.
Douglas
United States,
January
2024
7.8/10
I had a wonderful stay at the hotel with grandiose and very generous rooms overlooking Lake Lucerne, creating the perfect ambiance with large windows and balconies. The service was amazing, although a bit unfriendly initially but they were patient and helpful when giving insights on area sights and restaurants. The location was small yet clean and a little dated but impeccable for exploring the old town center, famous bridges, and the Lion Monument, all within walking distance. The dining experience, while impressive, had limited options. The hotel facilities were top-notch, offering a once-in-a-lifetime experience that I would likely return to. Overall, a great stay with a mix of positives and some areas for improvement.
Rooms
8.0
The rooms were grandiose and very generous, a bit old-fashioned but with a perfect ambiance and stunning views of Lake Lucerne.
Service
7.0
The service was unfriendly initially but turned amazing, with staff being patient and helpful in providing recommendations for local attractions and dining spots.
Location
9.0
The hotel's location was perfect, right over the lake and close to the old town center, restaurants, shopping areas, and the famous bridges. The service and facilities were exceptional, making it a great spot for exploration.
Dining
6.0
While the dining options were impressive, there were limited choices available, impacting the overall experience.
Facilities
9.0
The hotel boasted remarkable facilities, providing guests with a true luxury experience throughout their stay.
Peter
United Kingdom,
December
2023
8.2/10
I had a delightful stay at the hotel. The rooms were uniquely furnished and the modern bathrooms were a nice touch, although the wooden floors could be a bit noisy. The service was impeccable, with polite and courteous staff members. The location was perfect, offering a great view of the lake and mountains while being close to all the attractions. The dining experience was peaceful, although the breakfast options were basic. Overall, a great value for money.
Rooms
8.0
The rooms were nicely done with unique furnishings and a modern bathroom.
Service
9.0
The staff was very smiling and polite.
Location
9.0
The location was just perfect, close to the center with a delightful view of the lake and mountains.
Dining
7.0
The dining experience was very basic, but peaceful.
Facilities
The hotel offers various amenities and services to cater to guests' needs.
Peter
United Kingdom,
November
2023
7.8/10
The hotel is perfectly situated along the water, right between Transport Museum and the old town. The service was excellent, and the facilities are really good. However, the dining experience was nice, with à la carte eggs and pancakes, but could offer more variety. The location is perfect for those looking for a once-in-a-lifetime experience.
Rooms
8.0
The rooms had a perfect ambiance until after 3 pm. They didn't have air conditioning but had proper beds, not sofa beds.
Service
7.0
The service is super helpful and friendly. However, there was one staff member with a very impolite attitude that made me and my guest feel uncomfortable. On the bright side, the staff helped with tracking the luggage and even contacted KLM personally.
Location
9.0
The location is perfect, right over the lake, with everything within walking distance. Additionally, the setting is conducive to good-quality sleep, with majestic alps and Lake Lucerne in town.
Dining
8.0
The dining experience was nice, with cheese, cold cuts, cereals, and yogurt available. Love the peaceful setting!
Facilities
7.0
The hotel offers a nice organic pulled pork option in the dining area.
great location
limited dining options
Art
United States,
September
2023
6.8/10
The hotel offers spacious rooms with high ceilings, large windows, and balconies, making it ideal for families with kids. However, the property needs a renovation to enhance the overall experience. The service is friendly and helpful, although there might be communication issues during check-in. The location, while a bit dated, is convenient near the rail station and key attractions. The dining experience is good but can have inconsistent charges. Additional facilities are available but might lack modern updates.
Rooms
7.0
The rooms are large with high ceilings, large windows, and balconies, great for families with kids.
Service
6.0
The staff is friendly and tries their best, but there might be occasional communication lapses.
Location
8.0
The hotel's location is convenient near the rail station and key attractions, making it suitable for families with small children.
Dining
7.0
The dining experience is satisfactory with good quality food, although there can be inconsistencies in charges.
Facilities
6.0
The hotel offers essential facilities, however, some areas might need modern updates.
David
United Kingdom,
June
2023
7.6/10
My stay at the hotel was a mix of highs and lows. The rooms were immaculately clean and fully equipped, offering beautiful lake views from the balcony. However, there was an abundance of spiders around, which was a definite downside.
Rooms
7.0
The rooms were very clean, fully equipped, and had a great ambiance with beautiful lake views from the balcony, but unfortunately, they were full of spiders.
Service
7.0
The service was a bit of a mixed bag. While there were some excellent touches like being helped with luggage up the stairs and receiving delicious chocolates every evening, there is room for improvement in terms of customer respect and training.
Location
9.0
The location was perfect, right over the lake with everything within walking distance, including the old town center, restaurants, and shopping. However, there were some minor issues with not all rooms having the best view.
Dining
7.0
The dining experience was a bit basic, with some rooms not having the best views and some tables placed on the street side instead of facing the city. However, the menu had nice à la carte options like eggs and pancakes.
Facilities
8.0
The facilities were good, with nice touches like sparkling wine and fresh eggs made to order, but there were some minor shortcomings like the presentation of the dining area.
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